Alles-in-één Communicatie
Platform
Telefonie | Chat | Files | Vergaderen | Archiveren | Ms Teams Integratie |
Contact Center | AI
Zakelijke communicatie
Telefoonsysteem in combinatie met chat, web/video vegaderen, bestand synchroniseren, delen en back-up en naadloze integraties.
MS Teams Integratie
Naadloze integratie van geavanceerd bellen en meer in Microsoft Teams in één app-ervaring + geen extra telefoonlicentie vereist.
Archiveren
Bewaren, zoeken en terugvinden van al uw Elevate, Teams en Contact Center communicatie tot wel 10 jaar lang.
Contact Center
Vlekkeloze communicatie, door slimme koppelingen, duidelijke rapportages en de nieuwste mogelijkheden voor agenten en supervisors.
Communiceer hoe jij wilt, waar je ook bent…
Work securely, productively, efficiently, and intelligently from anywhere while building stronger customer relationships
Business Phone
Stay connected no matter where your office is. 90+ features, including HD voice and unlimited domestic calling (Canada, US and PR).
Team Chat
Break away from your inbox. Communicate with coworkers in real-time with individual and team chat.
Video Conferencing
Secure 720p HD audio/video meetings from a conference room or remotely with screen sharing, interactive presentation tools, and an intelligent virtual assistant.
File Management
Share and collaborate on files securely from any location. Full file management including real-time backup and restore.
Features that maximize
efficiency, productivity and control
Auto Attendant
Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.
Hunt Groups
Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them..
Presence
Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.
Integrations
Build greater efficiency into customer interactions. Integrate voice, video, messaging, and contact center functionalities.
Unite Rooms
Keep your remote and in-office workforce even more connected by extending the powerful collaboration capabilities of Elevate to any conference room, giving an integrated experience for video conferencing and screen sharing.
Company Messaging
Let customers communicate with your business the way they want, through texting. Enable your business phone number for SMS/MMS.
AI Assistant
Increase productivity using Generative AI to access information more easily and help with daily tasks right within the mobile and desktop app.
Alle communicatie binnen MS Teams
Elevate biedt geavanceerde communicatie, Contact Center-functionaliteiten, archivering en samenwerking via Microsoft Teams – alles in één naadloze, geïntegreerde oplossing.
Elevate voor Teams Advanced
Elevate for Teams Advanced is designed to transform how you communicate and collaborate. If your business relies on Microsoft Teams for collaboration (chat, meetings, files), this integration is the perfect solution to enhance your efficiency, streamline your operations, and boost productivity—all within the familiar Teams app.
Contact Center voor Microsoft Teams
Intermedia’s Contact Center fully integrates with Microsoft Teams—no additional Teams Phone license is required. If Teams is unavailable, access Unite and Contact Center via browser to stay connected and maintain business continuity
Archiving met Microsoft Teams
Capture, retain and search your Unite and Contact Center interactions within Teams. Through Archiving’s centralized platform, organizations can effectively manage their communications, safeguard their operations, build insights across all available channels, and support various productivity, legal, and compliance requirements.
Store, Search and Retrieve Business Communications
Securely back up your organization’s Intermedia phone calls, meetings, chats and customer interactions, and ensure the information is easy to find whenever it’s needed.
Automatic Data Capture
Capture and back up content like calls, meetings, chats and SMS to help ensure your communications are preserved in one place.
Find What You Need
Powerful, contextual search to quickly find business conversations when you need them.
Support Compliance
Facilitates compliance with internal governance and regulatory requirements for retention, retrieval and security.a
Security of Archived Data
Data is encrypted at rest and in transit, and multifactor authentication protects data from access by unauthorized users
Smarter Customer Engagement from Wherever
Affordable | Reliable | Intelligent Contact Center Solutions
Better, Faster Service
Intelligently route calls, chats, emails, and text messages to the right employee every time.
Personalized Interactions
Automatically know who is calling in real-time to give your customers the top-tier service they expect.
AI-Powered Workflows
AI Interaction Insights increases your capacity to help more customers and improve customer experience.
Integrated with Elevate
Drive more productivity and better customer experiences with our hosted Contact Center integrated with Unite.
De oplossing voor elke sector
MKB
Industrie
Zorg
Hospitality
Onderwijs
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